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Frequently Asked Questions

Applejack Hospitality FAQ

Last Updated: Wednesday 17th June


Current Status:

  • June’s Shoppe café in Wynyard opened Tuesday 26 May, from 7am. 
  • SoCal in Neutral Bay opened on Monday 22nd June
  • The Butler Potts Point opened Monday 6th July
  • The Botanist Kirribilli opened on Monday 13th July.
  • Bopp & Tone opened Friday 14th July.
  • Hester’s opened Wednesday 12th July
  • Endeavour Tap Rooms is still closed. Opening date TBC.

When are you planning on reopen your restaurants?

We are gradually reopening our restaurants following 2 months of hibernation. SoCal Neutral Bay is up & running from 22nd June and The Butler Potts Point is next on 6th July, followed by The Botanist Kirribilli on 13th July!

We have been preparing the venues to adhere to the strict social distancing guidelines: As of 1 June, NSW restaurants, cafes & pubs are allowed 50 diners at once, however, bookings are limited to groups of 10 people, diners must be seated throughout their dining-in session and the 4-square-metres per person rule still applies. 

We have been busy restocking our fridges with fresh produce, getting staff back in venues, ensuring tables are a safe distance apart, organising our reservation process and implementing a new contactless menu viewing and ordering system, which all takes time to roll out after a full close down. 

We are excited to have our wonderful staff back in venues and hosting our guests againstay tuned for more updates soon. 

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Are you offering takeaway and/or delivery? 

At this stage we are not offering takeaway or delivery options.

How are you looking after your people? 

We’re doing everything we can to look after our employees and are in regular communication with each and every staff member. 

Through email, phone, zoom webinars with our Founders and our Applejack Employee Facebook group, we have been keeping all staff in the loop best we can by providing information on government news updates and Applejack’s plan of action. You can view our latest interview regarding our leadership strategy here > 

A number of our eligible staff have been receiving the JobKeeper allowance, and we are continually supporting staff queries about visa implications, rent relief advice, mental health guidance and also keeping our staff engaged with each other through virtual social activities such as Tuesday Trivia! 

Additionally, we have an external Employee Assistance Program available for our staff who may be feeling anxious or uncertain, to support them through this time best we can.  

What is your Health & Hygiene policy at your restaurants?

Health and hygiene practices at our restaurants have always been of high importance, and we have implemented precautionary measures to ensure our environments continue to remain safe.

In an attempt to limit the transmission of COVID-19 virus and other diseases through contact, we have been proactively adhering to the advice issued by the Department of Health at both Federal and State levels. Before reopening any venue, we have been stringent in adhering to all guidelines and preparing our venues. 

The following guidelines are in place:
• Guest and staff sanitising procedures
• Venue cleaning procedures
• Staff international travel policy
• Staff illness management plan

Our policies >

How can I support Applejack?

Please keep your booking and event enquiries coming in– we look forward to dining with you at our restaurants and bars. 

Purchasing gift vouchers now to enjoy later is always a huge help – more details below. 

We also love receiving your messages of love, so keep them coming! 

Our Venues >

How do I purchase a gift voucher? 

Purchasing gift vouchers is another great way to ensure your favourite restaurant survives to the other side. If you have a birthday, anniversary or engagement present to give, or you’d just like to gift something special to make someone smile – purchase an Applejack online gift voucher and we’ll send it directly via email to the recipient to enjoy. 

Online Gift Vouchers >

What is the best way to keep updated?

We’ll continue to bring you updates on our restaurant websites and social media accounts. We are also regularly updating our ‘Latest News’ webpage with all our plans and progress. 

Latest News >