Frequently Asked Questions

Applejack Hospitality FAQ

Last Updated: Tuesday 21st September, 2021

What is your stance on vaccinations?

Getting vaccinated is an important step we need to take to bring us closer to life as we knew it. Our freedom to enjoy together time at Applejack is only a jab away! We promise all staff will be fully vaccinated and we want you to feel comfortable and safe while dining with us. Read more here >

Are you offering takeaway and/or delivery? 

At this stage we are not offering takeaway or delivery options.

How are you looking after your people? 

We’re doing everything we can to look after our employees and are in regular communication with each and every staff member. 

Through email, phone, zoom webinars with our Founders and our Applejack Employee Facebook group, we have been keeping all staff in the loop best we can by providing information on government news updates and Applejack’s plan of action. You can view our latest interview regarding our leadership strategy here > 

A number of our eligible staff have been receiving the Covid Disaster Payment and we are continually supporting staff queries about visa implications, rent relief advice, mental health guidance and also keeping our staff engaged with each other through virtual social activities such as Tuesday Trivia! Read more here about what we’re doing for our teams >

Additionally, we have an external Employee Assistance Program available for our staff who may be feeling anxious or uncertain, to support them through this time best we can.  

What is your Health & Hygiene policy at your restaurants?

Health and hygiene practices at our restaurants have always been of high importance, and we have implemented precautionary measures to ensure our environments continue to remain safe.

In an attempt to limit the transmission of COVID-19 virus and other diseases through contact, we have been proactively adhering to the advice issued by the Department of Health at both Federal and State levels. Before reopening any venue, we have been stringent in adhering to all guidelines and preparing our venues. 

The following guidelines are in place:
• Guest and staff sanitising procedures
• Venue cleaning procedures
• Staff international travel policy
• Staff illness management plan

Our policies >

How can I support Applejack?

Please keep your booking and event enquiries coming in– we look forward to dining with you at our restaurants and bars. 

Purchasing gift vouchers now to enjoy later is always a huge help – more details below. 

We also love receiving your messages of love, so keep them coming! 

Our Venues >

How do I purchase a gift voucher? 

Purchasing gift vouchers is another great way to ensure your favourite restaurant survives to the other side. If you have a birthday, anniversary or engagement present to give, or you’d just like to gift something special to make someone smile – purchase an Applejack online gift voucher and we’ll send it directly via email to the recipient to enjoy. 

Online Gift Vouchers >

What is the best way to keep updated?

We’ll continue to bring you updates on our restaurant websites and social media accounts. We are also regularly updating our ‘Latest News’ webpage with all our plans and progress. 

Latest News >