The government’s easing of restrictions for restaurants & cafes is an exciting first step, however, for our restaurants the realistic re-opening time is still a few weeks away. We are busy planning our return and hope to wine and dine with you again soon! Stay updated ➢

Frequently Asked Questions

Applejack Hospitality FAQ

Last Updated: Tuesday 26th May

 

Current Status:

  • Applejack restaurants are still currently closed.  
  • June’s Shoppe café in Wynyard reopen on Tuesday 26 May, from 7am. 

When are you planning on reopen your restaurants?

The easing of restrictions for restaurants and cafes is an exciting step forward, however, for our restaurants the realistic reopening time is still a few weeks away. The exact dates are yet to be finalised, but our first restaurant will reopen around mid-late June. 

We are preparing the venues to adhere to the strict social distancing guidelines: As of 1 June, NSW restaurants, cafes & pubs are allowed 50 diners at once, however, bookings are limited to groups of 10 people, diners must be seated throughout their dining-in session and the 4-square-metres per person rule still applies. 

During the next few weeks as we prepare to reopen, we’ll be busy restocking our fridges with fresh produce, getting staff back in venues, ensuring tables are a safe distance apart, organising our reservation process and implementing a new contactless menu viewing and ordering system, which all takes time to roll out after a full close down. 

We’ll be staggering the reopening dates of our venues in order to stay financially stable and will release which venues will open on what dates as soon as it’s confirmed. 

We cannot wait to have our wonderful staff back in venues and hosting our guests againstay tuned for more updates soon. 

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Are you offering takeaway and/or delivery? 

At this stage we are not offering takeaway or delivery options, our venues are in full hibernation mode and we are reserving our cash flow to ensure a strong dine-in reopening plan. 

How are you looking after your people? 

We’re doing everything we can to look after our employees and are in regular communication with each and every staff member. 

Through email, phone, zoom webinars with our Founders and our Applejack Employee Facebook group, we have been keeping all staff in the loop best we can by providing information on government news updates and Applejack’s plan of action. You can view our latest interview regarding our leadership strategy here > 

A number of our eligible staff have been receiving the JobKeeper allowance, and we are continually supporting staff queries about visa implications, rent relief advice, mental health guidance and also keeping our staff engaged with each other through virtual social activities such as Tuesday Trivia! 

Additionally, we have an external Employee Assistance Program available for our staff who may be feeling anxious or uncertain, to support them through this time best we can.  

What is your Health & Hygiene policy at your restaurants?

Health and hygiene practices at our restaurants have always been of high importance, and we have implemented precautionary measures to ensure our environments continue to remain safe.

In an attempt to limit the transmission of COVID-19 virus and other diseases through contact, we have been proactively adhering to the advice issued by the Department of Health at both Federal and State levels. Before reopening any venue, we have been stringent in adhering to all guidelines and preparing our venues. 

The following guidelines are in place:
• Guest and staff sanitising procedures
• Venue cleaning procedures
• Staff international travel policy
• Staff illness management plan

Our policies >

How can I support Applejack?

Please keep your booking and event enquiries coming for the second half of the year – our team will be checking emails and social media pages throughout the temporary closure, and we’ll aim to respond as quick as we can. 

Purchasing gift vouchers now to enjoy later is always a huge help – more details below. 

We also love receiving your messages of love, so keep them coming! 

Our Venues >

How do I purchase a gift voucher? 

Purchasing gift vouchers is another great way to ensure your favourite restaurant survives to the other side. If you have a birthday, anniversary or engagement present to give, or you’d just like to gift something special to make someone smile – purchase an Applejack online gift voucher and we’ll send it directly via email to the recipient to enjoy. 

Online Gift Vouchers >

What is the best way to keep updated?

We’ll continue to bring you updates on our restaurant websites and social media accounts. We are also regularly updating our ‘Latest News’ webpage with all our plans and progress. 

Latest News >